Your front desk is triaging emergencies. It can't also answer the surgery cost questions.
CareCloser handles referral coordination and cost questions for TPLO, oncology, and advanced procedures, so your front desk can focus on the patient in front of them.
Specialty vet front desks are overwhelmed by design.
TPLO, oncology, and advanced dental procedures carry ticket sizes of $3,500-$8,000, which means pet owners research heavily and ask detailed cost and process questions, right as your staff is managing the next emergency walking through the door.
Answers cost questions instantly
Handles TPLO, oncology, and advanced procedure cost questions around the clock, freeing your front desk to focus on the patient in front of them.
Coordinates referral information
Captures referral source, case history, and urgency so your surgical team walks into the first call prepared, not cold.
Escalates with judgment
Recognizes urgent or emotionally charged messages and routes them to a human immediately, with full context attached.
A real referral, coordinated
This is the kind of exchange CareCloser runs on autopilot for veterinary specialty & surgery practices, qualifying, answering, and booking without a human touching it.
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Questions veterinary specialty & surgery practices ask
No. It answers general cost and process questions and coordinates scheduling, any clinical question is escalated to your veterinary team.
It's trained to respond with empathy and to escalate immediately when a conversation needs a human, it never leaves a distressed owner stuck talking to a bot.
Yes, it captures referral source, case history, and urgency, so your team has full context before the first call.
No. It handles your website chat plus Instagram and Facebook DMs, WhatsApp, Telegram, SMS, and email, so a referral or cost question that comes in through any channel, at any hour, still gets a fast, accurate reply in your practice's voice.
It tells the owner it will check with the team, captures their question and contact details, and routes the conversation to your staff. It won't guess or invent an answer to keep the chat going. Clinical and surgical decisions always come from your veterinary team.
Most practices are live within a week. You share your procedures and cost ranges, plus your booking and referral rules, once during onboarding, we handle the training, the channel connections, and the calendar sync, and you approve everything before it goes live.
Yes. You set the cost ranges it can quote, the claims it can't make, and the tone it uses before it goes live, and every transcript is logged so you can review conversations and fine-tune its responses over time.